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 Edward Moon from Hong Kong on 16 May 2008 07:15 wrote
Blue,
Just a quick note to say a HUGE thanks for all your help in making our weekend in Hanoi so enjoyable. I speak for the whole of Colloids FC when I say we thoroughly enjoyed both your city and the wonderful hospitality of your team. We're all looking forward to a rematch at some point -hopefully here in Hong Kong!
All the very best,
Ed Moon
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In front of Temple of Literature
Red, Blue, Teal and Violet Teams
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Harley Hochstetler from Australia on 10 May 2008 06:48 wrote
Hi Mike,
We have returned back to Melbourne safely. We just wanted to say thank you very much for your professional handling Nielsen teambuilding group in Hanoi. Overall, it was excellent and fabulous. Every single member enjoyed the game - the rallye cyclo was that fun. Kathy, your guide was so efficient and professional. She is really really good in 'bargaining"!
The social dinner on the Potomac was great. Food was good and we drank alot - wow as it was a free-flow!!! I did not sing but other members must have been pretty enjoyable as I can see they sang so many...
Just a idea, if you allow, to help you in the future for better organization of the cyclo rally. You should fix the time at each station and tell to each individual guide to be stricter to the cycloman as I can see the cycloman intended to be back the station earlier than scheduled time.
Your service in last minute deal like this was too good. We will certainly recommend friends and organizations to use your service in the future.
Take care,
Harley
Romayne Boniface from Australia on 20 Apr 2008 04:48 wrote
Dear Lan
Thank-you so much for all your help with our holiday to Vietnam. We had a wonderful time. We loved the country and thought the people were very friendly and helpful.
Our hotels were fantastic and we enjoyed our tours very much, especially the Mekong Delta and the SOS village. My friend Libby and I tried to teach the Kindergarten children a song in English. Both our guides, Tam and Vinh were excellent.
If I have friends travelling to Vietnam, I will give them your email address.
I have attached a photo of us- from Left to right- Linda, Libby, myself and Carmel. The cyclo ride in Hoi-An was fun.
Thanks again
Romayne Boniface
Davidi Code from Canada on 4 Apr 2008 15:37 wrote
Hello Mike,
do you work day and night? Is this your business? Very professional! (you guys must also be making great money charging $24 per visa approval, but it certainly is more convenient than going to the Vn embassy in some countries ;-)
Yes, anh Sherman lives in Hanoi. He can come by Monday if you are sure that the visas will be approved.
So you will send a confirmation letter? Can you send by email (pdf)? If fax only then email exact time you will send and I will connect my computer to the phone line to receive the fax. I will give you the number if you need it. Then when they arrive at Noi Bai they show the letter and will be able to purchase the visas there?
Thanks again.
Dav Idi
See also Davidi Code from Canada on 4 Apr 2008 21:22 wrote
Thank you anh Quyet/Mike.
I have contacted my friend Sherman and am awaiting his response to ensure he will be able to make it by Monday. I will confirm with you as soon as possible. Thank you for the map. It is very helpful. Thank you for trusting me. Yes, I looked at other services but was impressed by your professional response.
I must say, your written English is very good. Did you study in another country? Are you Viet Kieu?
Dav Idi
S. Hartanto from Indonesia on 30 Mar 2008 00:37 wrote
Hi Mike,
Many thanks for all the arrangement of our tour. The whole family is very happy with everything. We are all very impressed what Vietnam and found everything is better than our expectation. Your arrangement was great.
Let me try to give our comments about the tour:
South (HCMC):
a. The tour guide, Vinh is very professional. He speaks good English with good pronounciation. His knowledge is very good.
b. Majestic Hotel is pretty good. Location wise is one of the best.
c. Transport: Car in Saigon is good. Just a little suggestion: The driver should bring a small step / stool for older folks to enter the car as it is quite high from the floor to the car.
d. Cu Chi tunnel is very impressive. I do recommend this place for anyone visiting HCMC to appreciate the braveness and hardship of Vietnamese people during the war. I admire you guys based on what I saw in Cu Chi tunnel.
Center:
HOI An, Hue, and My Son
a. We skipped Marble Mountain and the museum in Danang and went to My Son instead. We believe this is a better choice as we learned more of the old Vietnam kingdom from visiting My Son.
b. The tour guide is another Mr. Vinh. His vocabulary is very good. He can improve his pronounciation.
c. Hotel Victoria Hoi An and Imperial Hue are pretty good.
d. Transport: Car in Central is good. Small improvement to do: The trunk section can be cleaned a bit more and provide step /stool for older folks.
North (Hanoi):
a. Tour Guide: Mr. Kanh: Some improvement of his English is recommended. He is a very nice guy though.
b. Ho Chi Minh Mausoleum wasn't in the itinerary. However, we insisted on going there right after we arrive from airport. We were not disapointed. We believe this Mausoleum should be visited by each new visitor to respect more of Vietnam's past. Suggestion: we came in with early flight to Hanoi and your company should recommend or provide some itineraries to us to fill in the time, instead of just bring us to hotel and not doing much.
c. Transportation: Not as good as the ones in HCMC and Center. The seat is not convenience, not enough leg room and too straight to sit comfortably.
d. Sofitel Metropole is a class above the other hotels. EXCELLENT hotels.
e. Halong Bay: One of the best place I have ever visited. However, you should informed us when making the booking that there are better rooms with own terrace. If we were given the options, we would choose the better rooms as it only cost slightly higher than our room with no terrace. With the additional fees, we could enjoy Halong Bay more by seating outside in the terrace.
OVERALL: VERY GOOD. I will recommend our friends to go to Vietnam and also recommend your company.
Many thanks,
Sumanto Hartanto
Don Hartland from Australia on 28 Mar 2008 03:47 wrote
Dear Ms Lan,
We have received our E-tickets, thank you very much for all your help. We will be happy to recommend your agency to our friends and family because we have been very happy with your helpful and quick service.
kind regards
Donald
Wilson Lam from Malaysia on 17 March wrote
Hi Mike
Sorry for the late reply, as I was busy till now. Well following are some comments for your kind perusal.
1. Lucky Hotel – I remember requesting for a 3-Star hotel, but unfortunately you've got a 2-star for me. It is quite disappointed especially on the cleanliness. This is the negative point. Nevertheless, the accessibility to Hon Kiem Lake and Old Quarters various shopping area is quite convenient. This is the plus point. [Am I getting a rebate for 2-star instead of 3-star Hotel?? Hehe!!
2. Travel Itinerary – This is the perfect itinerary. We totally enjoy all of it. But it seems that Hanoi is normally closed by 8pm onwards. So nothing much to shop about after we finish our itinerary. But this a general business operation hour of Hanoi and nothing that we can complain about. Nevertheless a short walk to Hon Kiem Lake at night is really fascinating and relaxing.
3. Tour Guide – Mr Binh is an extremely nice man. Nothing much to comment on him except for perfect tour guide service. One little disadvantage is his English is not as fluent and we are having a little difficulty in understanding him. I did notice that other tour guide has a very fluent, even English accent, English. Other than this, Mr Binh is a perfect guide in terms of service.
4. Driver – He is extremely kind and did notice that his work is not easy at all, especially snarling thru the busy Hanoi streets. Very careful and polite driver
5. Halong Bay, Tam Coc & Van Phuc is really unforgettable place to visit. In fact, I am organizing another trip to visit Halong Bay again somewhere in December. We were planning to stay longer overnight at Junk probably 4D3N at Bai Tho Junk 89 (very new & nice & comfortable). Other than that, we are also planning to visit Sapa this time round & Hue if possible. Please advise number of days require for approximate such itinerary
That's all for now and we are looking forward to see you again in December.
Bye
Wilson Lam
Stephen Smooker from Australia on 20 Mar 2008 10:46
Dear Lan
I'm not sure happened but the tickets were here when I asked at the hotel reception this morning. Thank you very much for that.
I am very pleased and we are both looking forward to our train trip to Da Nang.
I will email you from there regarding any future plans.
Thank you again.
Best regards,
Stephen
Harriet Heffo from Australia on 19 Mar 2008 05:00 wrote
Dear Ms Lan,
I am writing to inform you that I received the Visa Approval Letter.
Thank you so much for all your work, it is greatly appreciated. I will be sure to tell others of your excellent service.
Kind regards
Harriet
Vipin Gupta from India on 13 Mar 2008 09:37 wrote
Hi Lan,
I appreciate so much your kind consideration. We had a very good visit in Hanoi, and we enjoyed your services very much - it is very personal and unique, and with very high quality. You put personal touch, and that makes it very special. My wife is recovering, and we are enjoying Hoi An. We are looking forward to two additional days of touring with your company,
with our regards,
Vipin
Vipin Gupta
Anne Johnson from Australia on 11 Mar 2008 17:24 wrote
Dear Mike,
Just wanted to thank you for booking our Fanxipan Train tickets. We arrived
back from Sapa this morning. The train was excellent, very clean and very
comfortable. I would highly recommend this train to others.
Thank you for your assistance with our holiday in Vietnam, we have enjoyed
being in your country very much.
Kind regards, and good luck for the future.
Anne Johnson
(Australia)
Stephen Smooker from Australia on 4 Mar 2008 06:50 wrote
Dear Lan,
Thank you very much for arranging the tickets and sending me the scans.
We were very happy to receive them last night.
Now I know everything is organised, I can relax and look forward to my time in Vietnam.
We arrive in HCMC on Wednesday 19th Feb at 7pm.
I guess it will take us about an hour or more to get to the Dong Do Hotel.
We could meet your partner at about 8-30 if that is suitable.
Let me know what you think.
Thank you again for your help,
it is gratifying to know everything is in safe hands.
I will contact you again if we need more help with our arrangements.
Regards,
Stephen.
Tan Moy Huang from Malaysia on 3 Mar 2008 00:04 wrote
Hi MIKE
Just to thank u for the wonderful tour guide ( fun loving Ms Kathy).
And then to thank u for recommending ELIOS hotel ... after HANOI PALACE HOTEL ...
we were begining to doubt the standard VIENAM delivers for 3 stars hotels (one of our bathrooms at Hanoi Palace
floods whenever we use the bathroom but it was too much hard work trying to argue with the hotel as to the source of the leak )
We are very happy here at ELIOS .. and the staff so professional.
Grateful,
TAN MOY HUANG
Stephen Smooker from Australia on 2 March 2008 wrote
Thank you Lan,
that is most re-assuring.
We arrive in Saigon on Wednesday the 19th of March,
(not much time there which is why I need to organise soft sleepers in advance).
I will organise payment to you later tonight or tomorrow
and email you to confirm payment has been made.
I apologise for being unsure about my arrangements
and hope this has not been too much trouble for you.
I appreciate your efforts very much and will be in contact with you
should we need further assistance during our time in Vietnam.
Regards,
Stephen
Arthur Houghton from USA on 12 Feb 2008 wrote
Everything went smoothly. The guide - Mr Binh is very helpful and attentive to single details. Transport and driver are excellent. We loved all the food in the hotels and local restaurnants. We loved this trip and definitely recommend our friends to Vietnam with Vietnam Impressive Travel.
Tan Moy Huang from Malaysia on 27 Feb 2008 13:45 wrote
Hi Mike
Great ! Once again u deliver good news followed by good service !
Yes .. we would like to book for the half day tour as per your suggestion
Bat Trang visit - USD33,--total for your group of 4 persons
And Yes, it wd be sensible to go straight to the airport. So we would be leaving in
morning with all our luggages.
So do we pay the tour guide on the day as usual ?
Regards
Moy
p/s We would like to try to have our complementary breakfast at HANOI PALACE HOTEL
before we leave so let me find out what the earliest time for breakfast and come back to u.
Romayne Boniface from Australia on 19 Feb 2008 14:47 wrote
Dear Lan
Thank-you. I have received your email with hotel vouchers attached. We are very happy now that we have the accommodation. I will email you again if we need anymore help with bookings. We may still want to visit the school in DaNang. If so, I will let you know so a pick-up car/ van can be organized.
You have been very helpful.
Romayne
Tan Moy Huang from Malaysia on 13 Feb 2008 18:07 wrote
My dear Mike
It's so refreshing to find such a kind person in you.
I only wrote her 1 email request and she has decided to cancel my booking. I have bothered u non stop and u remain willing, patient and helpful.
Yes, I hope to come back to u by tomorrow to finalise the bookings
Thank you for your support,
Moy
Anne and Mick Johnson from Australia on 5 Feb 2008 13:19 wrote
Dear Mike,
Excellent, Thanks for booking the train. Can you email me the credit card warranty so I can return it to you. Please ensure that it states a VIP Cabin on our confirmed booking as I've heard a few horror stories once you arrive at the station!
I'll get back to you about the Victoria Hotel very soon.
Thanks again,
Anne Johnson
Anja Wendt from Germany on 27 Jan 2008 wrote
Thank you for that nice email! I will gladly ask your help when I am in Vietnam the next time!
Have a nice weekend too
Anja
Christopher Williams from United Kingdom on 23 Jan 2008 wrote
Hi Lan,
That's great ...and we'll look forward to meeting you then.
I wonder, can you help us with applying for our visas? My visa is being done by an agent here in Guangzhou but my wife still has not applied for hers. Is that a service that you can offer? My other option is to do it online, but if you can do it, then perhaps you'd let me know.
Thanks again,
Christopher
Director of Admin.
Guangzhou Nanhu International School
Tamsin Rose from United Kingdom on 21 Jan 2008 wrote
Hi
Fantastic... thank you for your help.
best
tamsin
Lionel Tan from Australia on 18 Jan 2008 wrote
Mike / Lan,
Here's the new Forms for my booking at Nha Trang.
If you have any problems please do give me a call.
Thank you very much for all your help. It has been a good experience and will definately recommend you to all my mates who are travelling to Vietnam.
Thanks once again. Take care.
Regards,
Lionel and Lisa Tan.
Dinh Tuan Quynh from Vietnam on 10 Jan 2008 wrote
Dear Quyet,
Thank you very much for your good help so far.
We have really had a nice chance of relaxation in Catba and the accomodation/service is of excellence.
Wish to see you and your family soon.
Guy Salisbury from UK on 5 Jan 2008 wrote
Dear Ms Lan,
Thank you for your help and fast service for the visa.
I look forward to seeing you next week
Best wishes
Guy
Georgio Francone from Italy on 2 September 2007 wrote
“…I would just like to say thank you very much for the trip you organized for our group. It was a lovely experience and went off without any problems. You and your company offered exactly what we asked and what we wanted. I will definitely recommend Vietnam Impressive to travel Vietnam…”
Jose Vicente from Spain on 1 September 2007 wrote
“…Thank you for an excellent holiday you made for us to visit your beautiful country. The quality of the trip was above what we expected. We felt like we were being treated royally on your tour. We already miss Vietnam and want to come back your way…”
Rafaelle Tealdi and Giorgio Franconte from Italy on 30 September 2007 wrote
“…Being foreign to Vietnam, Vietnam Impressive allows you to enjoy your time in Vietnam and be comfortable with an English speaking guide who cares for his guests...”
Kirten Glem Hardi Lililund from Denmark on 30 October 2007 wrote
“…Vietnam Impressive is doing a great job! I will highly recommend you to everyone I know traveling to Vietnam. An incredible way to truly experience the local culture and villages that have not been spoilt by tourism. And, to do it with a tour company that respects the local people, their culture and environment…”
David Dybdal Thuesen from Denmark on 28 October 2007 wrote
“...Your tour was not the cheapest we found but it was the commitment you had made! A must-do experience, excellent services and value, you have provided to us...”
Pelanek Pelankova from Czech Republic on 26 October 2007 wrote
“...good to have you arranged our Indochina and Vietnam trips, what made us really happy of this trip is you guys all were really flexible, even though the tour itinerary was set before, you allowed to change to best fit our ages and needs of traveling at a certain time, and it went out perfectly without any problems…”
Pavel Carbnoch from Czech Republic on 26 October 2007 wrote
“…a great group tour that met what we wanted, we really learnt a lot from you and from this trip to Vietnam. Our students were of course learning about Vietnam very much at their joy…”
Jaroslav Madr from Czech Republic on 2 November 2007 wrote
“…You get to see the untouched Vietnam and you experience the culture in the best way possible, The Vietnam Impressive team is very knowledgeable and hospitable as they show you their cultures, traditions and customs..."
Hanne Homaizi from Denmark on 1 November 2007 wrote
“…After long & hard days working at home, we got to travel in freedom in Vietnam with you. The trip was relaxing and the guide was very helpful and never pushed us to be going and going. He understood our needs and led us at a good pace for travel. We would highly recommend Vietnam Impressive to everyone we know…”
Jules Ramsay from Australia on 27 September 2007 wrote
Hi Mike,
Arrived safe and sound in Hanoi this afternoon where my visa was waiting for me at the airport. Thanks again for all of your
help. Will certainly be recommending your service to my friends.
Thanks
Kind regards
Jules
--
Mike,
You are a true champion. I will arrange for the money to be transferred to you today if possible. It will be coming from my husband in Australia.
Thankyou Thankyou Thankyou.
Regards
Jules
Alane Gray from Australia on 29 Nov 2007 wrote
Dear Ms. Lan,
It has been a pleasure working with you and Vietnam
Impressive Travel.
We will remember your company and recommend you to others
traveling in Vietnam. We wish that we had found you sooner
before we made many of our arrangements through another
travel agency.
Sincerely,
Alane Gray
Dale Cullins
Peter Watson from USA on 15 December 2006 wrote
Quyet:
Greetings from Colorado sir !! We are back home and I am back at work - that is hard after all the good times we had in SE Asia.
I figured I would give you a quick review of the trip for your records. I will break the trip into 3 parts as that makes most sense to me at least. I stated most of this in the "reviews" but figured I would write directly as well.
a) North Vietnam.
we REALLY enjoyed Hanoi and just walking the city and seeing the sites - you live in a dynamic city.
Going to Sapa and to Halong Bay was great although the weather could have been better. No big deal though - we still had a wonderful time in both these very unique settings.
Whin was a great guide. He was low key, seemed to know his stuff and knew when to step back and just let us be on our own - no concerns here.
ISSUES
It would have been nice to understand the weather better ahead of time. It was cooler than expected and moreso I thought we would have seen more sun.
It would have been nice to be given some guidance on tipping drivers and guides. We pretty much went with a $4-6 per day per person rate as this is what we heard from some folks here in Colorado - I hope those numbers were okay - like I said we just had NO idea what to do. I certainly didn't want to give bad tips so if these were bad please accept my apologies.
b) Center Vietnam
much warmer !! Beautiful beaches
In retrospect based upon weather in Hue and the lack of free time in Hoi An we would have just as soon had an extra day of R&R in Hoi An at the Beach and not gone to Hue.
Tiger and Handsome were good guide/driver combinations although Tiger is a bit more "over-concerned" about clients. Even during lunch he checked on things with us - Ann and I are much more relaxed than that and really didn't need the extra attention. No big deal for us but this might be a little overbearing for others.
The Tourist locations we visited in Hoi An seemed a to be a bit more "pressure" than we wanted. The folks at these places really almost expected you to buy something even if we didn't really want or need something. You might consider scaling back on a few of these - those of note (the historic house in Hoi An (the daughter or whoever it was that toured us seemed very upset that we weren't going to but something), and the Marble works "factory" in C Vietnam seemed overly contentious when we just wanted to see what they did - not buy.
c) Cambodia
Getting the tickets was a bit of a hassle but worked out fine and it happened during a rainstorm so we were able to visit a bit with the folks that brought them by - very nice.
Kaden, the guide we had was great (not a single complaint) - The hotel was really good and a great way to finish the trip - another day or 2 would have been great in Siem Reap but we were limited by our time. We had 2 dinners at Khmer shows and one would have been fine and a dinner on our own the second night would have worked out a bit better. Angkow Wat, Angkor Thom etc were really outstanding places to see. I would love to visit S Cambodia and see the beaches there - maybe next time !!
All in all we rate the trip VERY Highly. It was wonderful to be back in SE Asia and to relax, sight see, people watch and eat GREAT food. I would recommend your service to anyone with no concerns (other than that written above) and if we return to SE Asia I would use your services again.
Thank you so much for all your help - I will send pictures in the next few days ....
Ramus Ferhmann from Kobenhavn K, Denmark on 15 Jun 2007 wrote
Dear Quyet,
Yes, some misunderstanding arose, but the trip was fine including
standard of
hotel and junk(it was really fine !), the driver did his job nicely and
the guide
was really excellent, we will recommend your company and the guide to
others.
May be it was not necessary to have him on board the junk during the cruise.
Best regards
Rasmus Fehrmann
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