GENERAL TERMS & CONDITIONS

 

1. Reservations
Try to avoid the last minute booking, book the service as soonest as possible to get a good choice of the accommodation, car, guide, train ticket, air tickets.

 

2. How to reserve
A summary of your request will be reached to our sales department, you receive our response within 24 hours. If not, please resend the request to: info@vietnamimpresive.com and vietnamimpressive@gmail.com. If you stay in Hanoi, welcome to our office, view the route map
Address: 38c, 209 Alley, Doi Can str, Ba Dinh dist, Hanoi. Tel: +842439747543
Working hours: 8:30-12:00 and 13:30-18:00, Monday to Saturday morning
Closed: Saturday afternoons, Sundays & festival days

 

3. Last-minute booking
We accept the reservation up to 24 hours before the departure time, otherwise do it on your own arrangement. Urgent request, please send the request by email and call into the office during the working hours or the hotline: +84 912476515, +84 979819575


4. Payment conditions

4.1: 45 days before arrival either by telegraphic bank transfer or by credit cards (Visa card, Master card, JCB, & Union Pay) for package tours.
4.2: Immediate payment for visa, train/flight ticket, car transfer or the last minute booking services.
4.3: Deposit payment for tour package, hotel booking far from your check-in date

 

5. Amendment/cancellations

5.1 Package tours
5.1.1: Amend the booking:
once proceeded the reservation, 10% of the total amount is required for administration fee
5.1.2: Canel the booking:
60 to 46 days before arrival : 15% of a.m. price
45 to 30 days before arrival : 25% of a.m. price
29 to 15 days before arrival : 50% of a.m. price
14 to 8 days before arrival : 70% of a.m. price
7 – 0 days before arrival : 100% of a.m. price
No-show is no refund
Re-booking: US$40.-

 

5.2 Visa
Once processing your request, no amendment, no refund applied in all case. Any wrong information provided, you need to redo a new letter, pay againthe fee.

 

5.3.1 Train ticket service

5.3.1. Amend the booking: once proceeded the reservation, 10% of the total amount is required for administration fee

5.3.2.1. Cancel the ticket – normal period

5.3.2.1.a.Vietnam Railway ticket
Case 1: with us: latest 2 days prior departure date: 40% payment is charged. Need the passport copy of the passengers
Case 2: you go to the station, latest 10 hours prior departure time, present the copy of the ticket, the passport, ask for refund. 10%-30% of indicated cost is charged. You get a part of the amount refunded in cash VND directly there from Vietnam Railway staff.

5.3.2.1.b.Tourist train carriage

6 days prior departure date: 40% the total amount is charged
5 – 0 days prior departure date: the total amount is charged. No-show is no refund

5.3.2.2. Cancel the ticket – peak, festival or TET period
5.3.2.2.a.Vietnam Railway ticket
Case 1: with us: latest 3 days prior departure date: 60% payment is charged. Need the passport copy of the passengers
Case 2: you go to the station, latest 24 hours prior departure time, present the ticket, the passport, ask for refund. 30%-50% of indicated cost is charged. You get a part of the amount refunded in cash VND directly there from Vietnam Railway staff.

5.3.2.2.b.Tourist train carriage
8 days prior departure date: 60% the total amount is charged
7 – 0 days prior departure date: the total amount is charged. No-show is no refund

In all cases, credit card fee, issuing fee, surcharge fee is non refundable
We do not accept any cancellation/refund payment for the following case:
No show at ticket delivery
Passenger fails to check-in or collect the ticket at the terminal on time
Passenger fails to board on time
The travel date passed and the ticket was not used
Any liability in relation to any complaint or problem if such is not notified at the time of occurrence

Full name + passport number of the passengers, seat/berth/coach/train number is indicated in the ticket.
The minor typo of of the passenger information are allowed about 30-40% due to manual typing of the Vietnam Railways system.

 

5.3.3 Buses, ferries, speedboat service

5.3.3.1. Amend the booking: once proceeded the reservation, 20% of the total amount is required for administration fee

5.3.3.2.a Cancel the booking – providing service in Vietnam

10-6 days prior departure date or sooner: 40% of the total amount charged
5-0 days prior departure date: 100% of the total amount charged. No show is no refund

5.3.3.2.b Cancel the booking – providing service out of Vietnam

Not any cancellation is acceptable. Name of passenger can be modified for buses, ferries, speedboat ticket service but no cancellation. No show is no refund

 

5.4 Flight ticket service
5.4.1 Once proceeded the reservation, 10% of the total amount is required for administration fee
5.4.1 Amend/reroute/cancel the booking
5.4.1.a: Domestic flight ticket:
Business class, Economy Flex, Standard, Save, (except Lunar New Year period)
Before flight date: US$25,–/route + upgrade cost of new ticket upon availability
On/after flight date: US$40,–route + upgrade cost of new ticket upon availability

5.4.1.b: International flight ticket:
Flight within Asia: Business class, Economy Flex, Standard, Save, (except Lunar New Year period)
Before flight date: US$45,–/route + upgrade cost of new ticket upon availability
On/after flight date: US$50,–route + upgrade cost of new ticket upon availability
Flight to Europe & Australia: Business class, Economy Flex, Standard, Save, (except Lunar New Year period)
Before flight date: US$80,–/route + upgrade cost of new ticket upon availability
On/after flight date: US$110,–route + upgrade cost of new ticket upon availability

 

5.5 Hotel booking service
5.5.1. Amend the booking: once proceeded the reservation, 10% of the total amount is required for administration fee
5.5.2: Cancel the booking:
45-31 days before arrival: 5% total room charge for entire stay
30-21 days before arrival: 10% total room charge for entire stay
20-9 days before arrival: 30% total room charge for entire stay
8-0 days before arrival: 100% of total room charge for entire stay. No-show is no refund
The room charge fee varies on each period/hotel/booking, the detail information is indicated in your email correspondence

 

6. Liability

Domestic airline/train schedule as well as air/train fare changes subject to change without prior notice.
Vietnam Impressive Ltd. strives to undertake everything reasonably possible to provide the best service to its clients. It must be noted that Vietnam Impressive Ltd. serves as an intermediary and/or agent for airlines, hotels, transport operators and various tourism firms that make up a tour package. The company will not be held liable for any loss, damage or additional expense that the client may experience. Additional expenses or loss relating to delay, accidents, natural disasters, political unrest is the responsibility solely by the client.

Participation in any tour offered by the company implies that the client has agreed to all terms and conditions as set out in this document. Vietnam Impressive Ltd. shall not be liable for any damage caused whatsoever to the client by the failure to perform the contract or to alter the terms of the contract where failure and improper performance is not the fault of Vietnam Impressive Ltd. due to the following reasons:

  • the failure in the performance of the contract is attributable to the client; or
  • the failure is attributable to a third party that is not associated with the provision of the products or services contracted for and are unforeseeable or unavoidable; or the failure is due to a Force Majeure

No rain cheques or compensation will be given for non-attendance, rain or cancelled activities. Meals not taken are not refundable

We cannot accept any liability in relation to any complaint or problem if such is not notified at the time of occurrence.

 

7. Insurance
We recommend travel insurance to cover accidents, theft or cancellation. Cancellation insurance is strongly recommended.

 

8. Warranty
Vietnam Impressive Ltd is not liable for any injury, loss or damage the traveller suffers during or in connection with the journey, nor for itinerary modifications due to circumstances beyond Vietnam Impressive Ltd’s control.

 

9. Documentation
A passport is required 6 months of validity to your exit date with at least 2 blank pages left.
Vietnam visa is required for the visitor except Scandinavian countries: Finland, Denmark, Sweden, Belarus, France, Germany, Italy, Spain, United Kingdom and ASEAN countries, including Thailand, Singapore, Laos, Indonesia, Philippines, Malaysia… (the list might be extended upon the policy of Vietnam)

 

10. Health advisories 
Presently, no inoculations are required for travel to Vietnam. There are recommended inoculations such as Polio, Hepatitis, Typhoid and Malaria. Altitude may be a concern to some travelers. Please consult your physician for your specific needs.

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